Shipping Policy

Last Updated: October 21, 2025

1. Order Processing

We process orders promptly. Orders placed and paid before 4:00 PM IST, Monday to Saturday, are processed the same day. Orders placed after 4:00 PM IST or on Sundays/holidays will be processed the next business day.

2. Shipping Locations

Currently, we ship products only within India covering all states and union territories. International shipping is not yet available.

3. Delivery Methods and Carriers

We partner with reliable courier and logistics providers including DTDC, Delhivery, and BlueDart for domestic delivery. For expedited or special logistics, contact us via email or phone before ordering.

4. Shipping Charges

Shipping costs depend on your location, weight, and delivery option. Shipping fees will be displayed clearly at checkout. We offer free shipping on selected products or order thresholds as advertised.

5. Delivery Timeframes

6. Shipment Tracking

After dispatch, you will receive a shipment confirmation email with a tracking number. Track your order status via the courier’s website or our support team.

7. Delays & Issues

Delays may occur due to weather, courier partner issues, or force majeure. Please contact us promptly for concerns or rescheduling requests at info.aigonity@gmail.com or 7984172258.

8. Damages & Returns

Inspect your package upon arrival. Report any shipping damage within 48 hours. Refer to our Refund Policy for defective or damaged items.

9. Contact Us

For shipping questions or assistance:
Email: info.aigonity@gmail.com
Phone: 7984172258